IslandCart — Refund & Return Policy

Last updated: September 30, 2026

At IslandCart, we want you to be happy with your order! 💕 Because some of our products may be made or prepared specifically for you after your order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other customer ordering errors.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

Once we review your request and approve the claim, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Incorrect Size or Color

Please carefully review the product description, sizing information, and available color options before placing your order.

Because certain products are made to order, IslandCart cannot offer refunds or exchanges when a customer selects the wrong size, color, or product option.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to request a change or cancellation, please contact us immediately after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered production or processing.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or anyone who may have accepted the package on your behalf.

If you still cannot locate your package, please contact us so we can help review the situation and determine the appropriate next steps.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your bank, credit card company, or payment provider.

Contact Us

Have a question or an issue with your order? We're here to help!

Please contact IslandCart using the contact information provided on our website. To help us assist you as quickly as possible, please include your order number and a brief description of the issue.

Thank you for shopping with IslandCart! 🏝️💕